Please help us protect your children’s privacy by instructing them never to volunteer their personal information online without your permission.
1. The Information We Collect and How We Use
We use the term “Non Personal Information” to describe information that cannot be used to directly or indirectly contact or identify you and that is not linked to information that can be used to directly or indirectly contact or identify you. Non Personal Information includes passively collected information about your activities on our Services, such as usage data, to the extent that information is not linked to your Personal Information.
Teachers, parents, and other adult visitors 18 or over must create accounts by registering on the website, activating their account through the email provided during registration in order to purchase a subscription to any Service. Only with a subscription will users have access to any Services. During our online registration and subscription process, we collect and store your first and last name, email address, and phone number. For parents registering for a minor under 18 we collect the student's first and last name, student's birthdate, student's gender, student grade level, and school name and geolocation. We also collect the username and password for all users. Currently payment can only be done with a credit card, so we collect your credit card number, expiration date, and security code. We transmit this payment information for processing, and we do not store this information. You are also responsible for keeping the student information that you enter accurate, complete and up to date. If you recognize that student information is inaccurate, incomplete, or outdated, you are responsible for correcting it.
We will not use the Personal Information collected during the account creation process for any purposes other than securing verifiable parental consent; fulfilling requested transactions; sending you order confirmations and other notifications you request or that are required by law; providing you with access to the Services, including ensuring proper licensing and providing necessary copyright permissions; and providing the customer service, technical support, and sales support you request.
Teacher Login Credentials
If you are an adult with teacher access to these Services, we collect the username and password you create during the registration process or subsequently assigned to you by your school or school district purchaser each time you login. Any time you request that we reset your password, and submit your email address as part of that process, we collect your email address.
We will not use this Personal Information for any purposes other than verifying your identity and authenticating your login; facilitating your access to content; and monitoring subscription compliance. If you personally purchase access to any Service, we may use your user credentials to provide the customer service, technical support, and sales support you request.
Student Login Credentials
Created by Parent or Guardian We collect and store the student login credentials that you create during the registration process. We will not use this Personal Information for any purpose other than providing you and your students access to the Services.
Account Activity by Teacher
If you are an adult with teacher access to our Services, you must complete the teacher registration process prior to the first time you login, you must enter your first and last name, email address, username and password and we collect that information.
If a teacher sends an invitation to an existing user or receives an invitation from an existing user requesting membership to the teacher’s online classroom, RLM will send a notification to the registered email of this user requiring consent from the account holder to share user data with this teacher. Upon receiving the account holder’s consent, the user can be added as a member of the classroom once accepted by the classroom teacher or accepted by the user depending if the request was originated from the teacher or individual user.
You can access classroom reports that become available as your students complete assignments in our Services. These classroom reports show the number of activities completed; each student’s progress on incomplete activities, and time practiced. If you have teacher access, you can review student activity on the Services; and give students assignments.
We will not use any Personal Information we gather about you as you use the Services for any purposes other than verifying your identity and authenticating your login; facilitating your access to paid content; and monitoring subscription compliance. If you have teacher access, the student information you provide as you use the Services should be limited to information that is relevant to the legitimate educational purpose of improving student performance. We will not ask you to enter, and you are specifically instructed not to enter, information about students that is not relevant to this legitimate educational purpose. You are also responsible for keeping the student information that you enter accurate, complete and up to date. If you recognize that student information is inaccurate, incomplete, or outdated, you are responsible for correcting it. For assistance, or if you experience difficulties making corrections to student information, please contact us. We will use information about students entered by teacher and parent users to provide services to your school educational institution. You may not disclose or otherwise use the student data entered on this site for any unauthorized purposes.
When you are logged in, we automatically collect Non Personal Information about your use of the Service to support our internal operations, including information about how various features of the Service are used, what you download, and the number, frequency and length of each session. We do not combine this Non Personal Information with or link it to any of the Personal Information mentioned above.
Correspondence With Us
We collect and retain Personal and Non Personal Information from you when you send us a message or when you send us an email. We use such information solely to provide the services or support you request.
We collect and store information about your school, classroom, or online group geolocation. Location information is used only to provide the services or support requested. Location information can not be used to directly or indirectly identify a user’s location. Location information can be used to provide teachers with data reports but will not contain any identifiable personal information.
We automatically receive and record certain technical information from your browser as you use our Services, including your IP address, to improve the functionality of our Services. When we collect an IP address, we combine it with other information submitted by the user’s browser, such as requests for files from the web server. We compile this information to create access logs, which we analyze to determine trends, such as which pages are used the most, which browsers are most frequently used by visitors to access the site, and which areas of the world site users are accessing our products from most frequently. Our access logs do not contain any information which can be uniquely associated with any particular IP address or Personal Information about any individual user.
2. How We Share the Information
We Collect We will not share any information collected through our Services with third parties, except as described below.We do not share Personal Information with third parties for their own marketing purposes.
A. Personal Information
We may share Personal Information with third-party service providers only if necessary for them to perform services on our behalf, including without limitation service providers who provide email services, process credit card payments, and provide services in support of our internal operations.
Corporate Affiliates and Corporate Business Transactions
Legal Compliance and Security
We reserve the right to disclose Personal Information when required to do so by applicable law—for example, in response to a court order, subpoena, legal process, or other claim or inquiry. We also may disclose Personal Information in response to a law enforcement agency’s request or where we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the rights, property, or safety of any person, violations of our Terms of Service, or to verify or enforce compliance with the policies governing our Services and applicable laws, or as otherwise required or permitted by law or legal requirements.
We may share your Personal Information with a third party if you consent to the sharing.
B. Non Personal Information
3. Changing or Removing Personal Information and Closing Accounts
Reviewing Your Own Information
There are instances where applicable law or regulatory requirements allow or require us to refuse to provide some or all of the Personal Information that we hold about you. In addition, your Personal Information may have been destroyed, erased or made anonymous in accordance with our record retention obligations and practices. In the event that we cannot provide you with access to your Personal Information, we will endeavor to inform you of the reasons why, subject to any legal or regulatory restrictions.
If you no longer wish to use our Services, you may close your account by contacting us or selecting the “close account” option on your subscription page. Closing an account will deactivate the account making the account no longer publicly accessible. All data from this account will be removed from public view or from any public service.
4. Using the Services Outside the United States
We are based in the United States, and the information we collect is governed by and operated in accordance with United States law. If you are using the Services outside the United States, you consent to having your information and data transferred to the United States. While users from countries other than the United States may access certain of our Services, we make no representation that the Services are operated in accordance with the laws or regulations of, or governed by, other nations. If you are from any jurisdiction with laws or regulations governing the use of the Internet, including the collection, use and disclosure of Personal Information, that are different from those of the United States, you may only use the Services in a manner lawful in your jurisdiction.
5. How We Protect Information
We use reasonable technical, administrative, and physical security measures designed to safeguard and help prevent unauthorized access to your information, maintain data security, and correctly use the information we collect. These measures include, but are not limited to, the use of encryption, physical access controls, information access controls, and anti-virus and anti-malware software.
Additionally, your account is protected by the password you use to access your online account, and we urge you to take steps to keep your username and password safe. Teacher and parent users are responsible for maintaining the confidentiality of their usernames and passwords, including student usernames and passwords. If you feel your password or a password of a student user has been compromised, you should change it immediately. When you are finished using our Services, you should log out of your account and exit your browser. Teacher and parent users are also responsible for notifying us immediately of any known or suspected unauthorized use(s) of account, or any known or suspected breach of security, including loss, theft, or unauthorized disclosure of login credentials. Any fraudulent, abusive, or otherwise illegal activity on your account may be reported to appropriate law enforcement agencies by us.
Please be aware that, despite our best efforts, no security measures are perfect or impenetrable. We cannot guarantee or warrant the security of any information you disclose or transmit to us on or through the Services and cannot be responsible for the theft, destruction, loss or inadvertent disclosure of your information.
6. Links to Other Websites
7. Contacting Us
1. The Personal Information We Collect from Children, How We Use It, And How and When We Seek Parental Consent
We market and sell our products to adults who purchase or otherwise subscribe to our Services, which can then be used by children at the direction and under the supervision of these adults. Our Services offer online learning tools that children may access and that may collect Personal Information from children, as defined by COPPA. We identify below potential instances of such collection and describe how and when we will provide parental notice and seek prior verifiable parental consent.
Account Creation and Student Login Credentials
An adult teacher or parent purchaser of any Service may open an account for a child by adding them to a class roster or creating the child’s student login credentials during the registration process. We collect student user credentials each time a child logs in to the Service. We will not use this information for any purposes other than authenticating the student’s login and facilitating student access to the Service. Our staff is not authorized to disclose student login information; information regarding student login credentials is strictly controlled by the teacher or parent.
Correspondence With Us
We automatically receive and record certain technical information from a child’s browser, including the child’s IP address, for internal purposes only. We compile this information to create access logs, which we analyze to determine trends, such as which areas of the world site users are accessing our products from most frequently. Our access logs do not contain any information which can be uniquely associated with any particular IP address or Personal Information about any individual user.
Student Account Activity
Additional educational information is collected as the child progresses through the Service, such as amount of time logged in, number of quizzes taken and passed, and number of levels passed. This information allows the Service to adapt to the child and inform the teacher on the child’s progress.
Consent—Schools As Agents of Parents
Where a school or school district contracts with us to offer the Services solely for the benefit of their students and for the school system and for no other commercial purpose, the school or school district may consent to the collection of children’s Personal Information on parents’ behalf.We encourage schools and school districts using our Services to notify parents that our Services are being used in their schools.
We provide the schools and school districts using our Services with the notices required under COPPA, including a description of the Personal Information we collect from children, how we collect it, how we use it, how we disclose it, how the school or school district can consent to collection of such information, and all other rights over such information.
2. How We Share Personal Information Collected From Children
We do not provide any child’s Personal Information to third parties—we use this information for internal purposes only.
3. Parental and School Access and Control Over Personal Information Collected From Children
At any time, parents or schools operating as the agent of parents can request to review any Personal Information collected about a child and/or request that there be no further collection or use of a child’s Personal Information. Parents or Adults with teacher access may request no further data collection or use of a child’s Personal Information by a parent revoking parental consent to our collection of Personal Information by contacting RLM through email or via our website, or by a teacher removing children from their classroom roster. Parents with children on a teacher’s classroom roster may also request removing their child from a classroom roster by contacting the teacher associated with their child and requesting classroom roster removal. For each name removed from the teacher’s class list, RLM will deactivate the account removing the student’s data from all public view including the teacher's group and the account will be publicly inaccessible. When a parent has given direct parental consent for a child to join a group and share personal data, sharing consent can be revoked simply by leaving the group. We take steps to confirm that anyone requesting Personal Information about a child is in fact the child’s parent or authorized school agent. Please keep in mind that a request to deactivate a child’s account and remove all Personal Information about a child from public view or a request that there be no further collection or use of their child’s Personal Information may lead to the termination of an account, membership or other service.
4. How We Protect Children’s Personal Information
STUDENT DATA SECURITY AND CONFIDENTIALITY STATEMENT
Purposes of Data Entry
Student data entered on this site should be limited to information that is relevant to the legitimate educational purpose of improving student performance. We will not ask you to enter, and you are instructed not to enter, data about students that is not relevant to this legitimate educational purpose.
Use, Disclosure, and Storage
We will use the student data to provide the services to you or your school educational institution. You may not disclose or otherwise use the student data entered on this site for any unauthorized purposes.
We will only disclose student data to authorized employees or representatives of the school educational institution, and will not knowingly disclose the student data to any third person without express written authorization.
We may also use aggregated data in our research, product development, and marketing. That aggregated, non-personally identifiable data (e.g., summary or statistical data) may be shared with third parties. However, we do not use personally identifiable student data to market any products or services directly to students or their parents.
In the event that RLM wishes, from time to time, to release aggregated data that identifies your school or school educational institution by name, RLM will enter into a separate agreement with your school to authorize release and publication.
You are responsible for keeping the student data that you enter accurate, complete and up-to-date. If you recognize that student data is inaccurate, incomplete, or out-of-date, you are responsible for correcting it directly in the Data Management System. For assistance, or if you experience difficulties making corrections to student data, please Contact Us immediately.
We are committed to protecting student data against unauthorized access, destruction, use, modification or disclosure. Protecting student data requires efforts from us and from you. We will implement reasonable and appropriate safeguards when collecting student data from you and when storing that student data in our database and you will observe our security safeguards and exercise reasonable caution when using this site.
Specific institutional and technological security safeguards include:
- Only RLM employees who are authorized to handle student data are able to access the Data Management System.
- Only school educational institution employees and representatives that the educational institution authorizes as school officials are permitted access to the education institution’s data within our. This means: a teacher will only be able to see data for his/her class; a Principal, Coach, or other authorized School User will be able to view all data at a given school; an authorized educational institution-level employee, such as an Instructional Coordinator or Superintendent, will be able to see all data across the educational institution.
- Each authorized school official is given a Username and Password valid only for the duration of the license. You must safeguard your Username and Password, and not permit any unauthorized access to student data entered or kept in the RLM system.
- Upon written request by the educational institution, RLM will deactivate any student account for educational institutions who no longer participate in a RLM program. Deactivating a student account renders the account publicly inaccessible and removes all student data associated with the account from public view.
- RLM uses industry standard server and network hardware and software to ensure that data is protected from unauthorized access or disclosure.
When you use this site, you consent to our privacy practices and agree to accept the responsibilities outlined in this statement.